Shipping & Returns
Many of our items require 5-7 business days for production as all of our items are handmade for you. If you need your order by a specific date, please contact us via firstname.lastname@example.org
Domestic orders within South Korea shipped through Korean Post Office Mail. Most orders ship within 5-10 business days of purchase. Delivery dates may vary. Shipping times may vary due to availability of merchandise. Orders are not delivered on weekends or national holiday. Due to the current Paypal system in South Korea, customers with Korean Paypal accounts are unable to access the payment procedure at the moment via Pay Pal, please contact email@example.com for the smooth payment process with free domestic shipping.
For international orders, we ship via EMS with tracking number. Please customs fees and any taxes associated with your purchases are the full responsibility of the customer and are not factored into the price at purchase.
We send tracking number for your package when fulfilling your order; however, customers who may have not received their package due to their unavailability may directly contact the nearby post office, which keeps your package for approximately 2weeks. We will NOT ship your items AGAIN for returned packages due to your unclaimed duration of time. Please contact to pay for the shipping fee if you want us to send you the package again.
Most orders ship within 7-14 business days of purchase. Delivery dates may vary. Shipping times may vary due to availability of merchandise. Orders are not delivered on weekends or national holiday.
When requested, we will gladly mark International orders as "gift," but the cost of the item is stated on the customs form. Customs authorities require us to state the value of the gift item directly on the packaging.
Worldwide shipping is via EMS and DHL Express Delivery (2days) is available on request.
Below are the estimated price & delivery times:
Japan, China, Indonesia, Singapore: $20 At least 7 business days
Europe & UK: $30 At least 7 business days
USA, Canada: $28 At least 15 business days
Australia, New Zealand: $25 At least 15 business days
Returns and Exchanges
Due to hygiene and safety reasons, all jewelry items are non-refundable and non-returnable. However, the piece can be exchanged for a different size, or when needed with a supplement payment, for another product. The exchange is only acceptable within the 7days from the date of your purchase. Send us an email before sending your package to explain how we will arrange this exchange process (delivery address and payment). We make sure every piece from JIWON CHOI is in a perfect condition before they arrive to you. If you have any issues with your JIWON CHOI jewelry, please contact us and we will do our best to solve the situation and accommodate your request. Thank you for your support.
We only accept "order cancellations" if you post a request via email (firstname.lastname@example.org) within 24hours of payment and your order is still under pending status. Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.